Reference

What You Agree To When You Use puma35

These terms set out the rules between you and puma35 — what you can do, what we're responsible for, and how your account and wallet activity are handled.

Account eligibility requiredDANA, OVO, GoPay coveredJurisdiction-dependent accessFair use rules applySubject to change with notice
puma35 What You Agree To When You Use puma35
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights Under These Terms

puma35 applies account-level security and data handling practices in line with these terms. Here's what that means in practice for your account and wallet.

Account Security Practices

Your account is protected with OTP-based login verification. We do not store full payment credentials — wallet tokens from DANA, OVO, and GoPay are handled by the respective provider, not held on our side.

Data Retention and Access

We retain account data for as long as your account is active and for a reasonable period after closure, as required under applicable law. You can request a summary of the data we hold by contacting support.

Cookie and Session Use

We use session cookies to keep you logged in and to maintain your wallet preferences. These are functional cookies tied to your account state, not third-party tracking pixels.

How to Request Changes

To update your registered details or request account data corrections, contact support via live chat or email with your verified account credentials. Identity checks apply before any changes are confirmed.

TERMS SUPPORT PATHS

Reach Us About These Terms

Team online

Live Chat Support

Have a question about what these terms mean for your account? Open the live chat from any page — the team handles account and policy queries for Indonesia.

Account Help Centre

The help centre covers wallet verification steps, account access rules, and how GoPay, OVO, and DANA transactions are treated under our current terms.

Email for Formal Requests

For formal written requests — including term clarification or account dispute notices — reach the support team by email. Responses follow our standard handling queue.

Questions About puma35 Terms and Conditions

These are the things people actually ask us when they first read through the terms. If your question isn't here, live chat is the fastest way to get a specific answer about your account.

These terms apply to anyone who opens and uses a puma35 account where access is available under local law. Eligibility depends on your region, and use is permitted only where local regulations allow.

We may update the terms when needed. Changes are posted here with the update date. If you keep using your account after a change goes live, that counts as acceptance of the revised terms.

If your account is suspended, pending withdrawals via DANA, OVO, or GoPay are held during the review period. Our support team will contact you through your registered details to resolve the matter.

Contact support via live chat or email with your transaction reference and account details. We review wallet disputes against the transaction records from DANA, OVO, or GoPay and respond within our standard handling window.

We share data only where required by law or where necessary to process your wallet transactions through DANA, OVO, and GoPay. We don't sell account data to third-party marketing services.

Contact us through live chat straight away. We'll lock the account, run an access review, and walk you through re-securing your credentials — including re-verifying your registered wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.